Started ordering and there was no help, no warmth, just I'll have to write this down, wandered off and never came back! ice, so I asked if they could pop it in the freezer for 5 mins as I like my coke very cold. I asked for a diet coke with ice, they don't have. I have been dealing with an enormous amount of stress recently, as my sister was taken into hospital and has been very poorly. I came in today to treat myself to a solo lunch. From looking through reviews, the bad manners seem to be a common theme they are not interested in improvingĭo not go here if you want any customer service, basic conversation or the slightest bit of common courtesy because neither are available. I actually would never write a bad review, but this place we cannot stop talking about for all the wrong reasons. I would rather starve than endure this shocking bad mannered place again. The food was actually ok but the lack of any basic customer service is enough to put you off. When I asked for the bill they just pointed to the till where you have to stand and wait for someone to come and take payment, while the staff stand around talking. But there is just such a lack of any politeness here it’s cringey to watch. There were some elderly people alone who would have probably appreciate some basic conversation while they ordered, it doesn’t cost much. It is truly mind blowing she has any business at all. I asked what was in the breakfast to which she huffed, rubbed her face and I kid you not replied “the usual things”. There are no menus and when I asked for one she replied “it’s on the walls”, which you can barely see from customer sitting, and asked for sugar to which she just pointed to the table. I could see a few others tables thought the same. We sat for ages before being offered a drink, to the point we were unsure. The owner is the single rudest person I have ever met, her poor manners are clearly rubbing off on the young staff too. This place has 0 customer service skills. It was a horrendous experience from start to finish and I won't be going back. When I asked about this the older woman just demanded that I use the contact less. If this wasn't enough when I went to pay I wasn't asked if everything had been alright and I was told to use the contact less on the machine without even being told how much it was. I then waited another 45 minutes for my toasted teacake. When I complained about this I was huffed at before it was replaced. I was then brought a different drink to what I ordered. When I was finally served ( half an hour later). This happened a few times despite appearing over staffed and at least 3 members of the staff just stood by the coffee machine chatting. After deciding what I was ordering I tried to get the attention of a waitress but was ignored. my chair to read the menu but struggled as I couldn't see due to people sitting in front. I initially looked for a menu but then realised that the menu was written on the walls. It appeared busy but there were a couple of free tables. Not been here for a few years but decided to pop in today.
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